Returns and refunds

Ten days, and the seal unbroken

There are 10 days from delivery to raise a problem. Below is what qualifies, what does not, and how the refund reaches you.

Window

10 days

Counted from delivery, not from dispatch.

Refund

7 business days

After the returned item reaches us and passes a check.

Restocking fee

None

We do not charge a restocking or handling fee on any return.

Ten days from delivery

Within 10 days of delivery, send an email to [email protected] with your order number and, if it is visible, a picture of the problem. Once we have confirmed the return we will send you the return address — please do not post anything back before that, because unannounced parcels cannot be matched to an order.

Acceptable condition

Consumables cannot be returned once they are opened. Resin, hardener, pigments and adhesives are sold sealed, and a broken seal makes the item unsellable — please check the volume and the kit contents on the listing before opening anything.

The short version: unused, complete, original packaging, invoice included.

Items we cannot accept

There are things we genuinely cannot resell, so we cannot take them back:

  • Resin, hardener, pigment or adhesive with a broken seal
  • Brushes or tools that have been used
  • Opened glitter, powder or flake packs
  • Clearance items marked final sale

Transit damage and errors

If what arrives is broken, faulty, incomplete or not what you ordered, we carry the cost, return shipping included:

  1. Record a video while you open the parcel. An unbroken video from sealed box to unpacked item is the evidence a courier claim needs.
  2. Get the video and order number to [email protected] within 48 hours of the parcel arriving.
  3. A replacement or a full refund follows, at our cost, entirely your choice.

Getting your money back

We process an approved refund inside 7 business days of receiving the return. UPI payments are reversed to the source. Cash on Delivery orders are refunded by transfer to an account of your choosing, as there is nothing to reverse.

If you simply changed your mind, return shipping is yours and the original delivery charge is not refunded. Where the fault is ours, you pay nothing.

On exchanges

One thing we do not offer a direct exchange on is any item in this catalogue. For a different size, colour or variant, send the original back for a refund and order the one you want separately. That is quicker than freezing an order while stock levels shift underneath it.

This policy sits alongside, and does not reduce, your rights under the Consumer Protection Act, 2019.